PHILIDOR RX SERVICES LLC took my HSA Funds!
In 2014-Nov, my dermatologist provided me with a "Trial Coupon" for JUBLIA; a topical solution used to treat toenails. The trial coupon offers a "$0 copay for 12 months" of this medicine. I called the phone number on the marketing material to establish my account and reached "PHILIDOR RX SERVICES LLC" who, unsurprisingly, is a wholly-owned subsidiary of the manufacturer of JUBLIA. The medicine bottle is very small and only lasts 2 WEEKS ... and the treatment length is 48 WEEKS. At each renewal, the product's online pharmacy "PHILIDOR RX SERVICES LLC" bills my medical insurance $450.75. Considering 24 renewals at $450.75, that is a whopping total-treatment-cost of $10,818.00 !!
Getting back to my point, Philidor RX Services continues to INCORRECTLY bill my health insurance which, in turn, is impacting my HSA / MRA Funds - each time, removing $100 from MY Medical Reimbursement Account. Upon speaking with United Health Care, they informed me that (1) Philidor has a previously-established contract with UHC for $350.75 and (2) UHC sends Philidor an EOB each and every time they MISTAKENLY bill UHC at the higher, non-agreed rate of $450.75.
I've spoken with Philidor RX numerous times, via email as well as telephone, and (1) they refuse to take ownership of the billing mistake - despite UHC and my employer's benefits administration team stating with 100% certainty that Philidor is the ONLY one to blame, (2) despite numerous customer service personnel promising me that the issue will no longer occur, Philidor continues to evade fixing their billing issue.
Thus far, Philidor's mistakes have impacted my MRA funds by $350. Since Philidor has assured me, numerous times, that the mishap was fully corrected, I am left to assume that this either being done intentionally or they are clueless as to how to properly navigate the healthcare billing world.
I would NOT recommend anyone using the Philidor RX Services LLC pharmacy. I would also strongly hesitate to recommend a topical medicine, intended for 48 weeks of treatment but deliberately delivered in a 2-week portion thereby costing the already-suffering American Healthcare system a SMALL FORTUNE (for a mere toenail fungus?!).
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of jublia topical toenail medicine and associated monetary loss in the amount of $350. Philidor Rx Services needs to offer any options to resolve the issue according to poster's claims.
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